You will receive updates by email throughout the Southern Tide return process.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-dd7b5c79-3711-4d29-a7a5-3108855d0cc6.jpg" style="width: 679px;" class="fr-fic fr-dib">Trying to find the status of your return? Southern Tide is happy to help!Review the&#xA0;<a href="https://southerntide.com/pages/free-returns" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.com/pages/free-returns" rel="noopener noreferrer" target="_blank">Southern Tide Return Policy.</a><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow 10 to 12 business days for us to receive and process your return.&#xA0;The refund will process back onto the original form of payment.For home goods,&#xA0;<a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">please contact our Customer Service Department</a> for assistance. Be sure to check the tracking number of your shipping label to see the date that your item was delivered to the warehouse. <span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please allow 10 to 12 business days for us to receive and process your return. If you still have questions about the status of your return, feel free to&#xA0;<a href="http://Please allow 10 to 12 business days for us to receive and process your return." target="_blank" rel="noopener noreferrer"></a><a href="http://Please allow 10 to 12 business days for us to receive and process your return." target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact the Southern Tide Customer Service Department.</a>

Check Status of Return

Use our free and easy return process to send your items back!

<div data-block="true" data-editor="68dp9" data-offset-key="bd887-0-0" id="isPasted"><img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-f94e1f04-3fcf-48d5-8b80-cbfb53867263.jpg" style="width: 679px;" class="fr-fic fr-dib"><h1 id="isPasted">Southern Tide Return Guidelines for Online Purchases</h1><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Southern Tide, we want you to be completely satisfied with your order. We&#x2019;ve created this return process to make your experience as easy as possible.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unworn and unwashed merchandise may be returned within 30 days from your order date if accompanied by the original tags and packing slip you received, with the exception of items marked final sale. After going through the return process at&#xA0;<a data-mce-href="https://southerntidellc.loopreturns.com/#/" data-sanitized-data-mce-href="https://southerntidellc.loopreturns.com/#/" href="https://southerntidellc.loopreturns.com/#/">https://southerntidellc.loopreturns.com/#/</a>&#xA0;you will be credited the appropriate amount upon processing of the returned item(s) based on the original payment method or merchandise credit.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow us 10 to 12 business days to receive and process your return.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may return your item(s) free of charge (except for <a name="_Hlk146198616"></a>Yeti coolers, Fragrance, and Final Sale products) by going to&#xA0;<a data-mce-href="https://southerntidellc.loopreturns.com/#/" data-sanitized-data-mce-href="https://southerntidellc.loopreturns.com/#/" href="https://southerntidellc.loopreturns.com/#/">https://southerntidellc.loopreturns.com/#/</a>&#xA0;and entering your order number and the email used for purchase, then following the instructions provided. Please retain the tracking number on the return label, as it is required to determine shipment status. If you are returning a Yeti cooler, we will deduct $13.00 from your refund to cover the return shipping costs.&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from Southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator to at&#xA0;<a href="https://southerntide.com/apps/store-locator">southerntide.com/apps/store-locator.</a><h3 id="holiday-season-return-policy">Holiday Season Return Policy:&#xA0;</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have extended our return policy for the holiday season starting on October 15, 2023. All orders placed between October 15, 2023 and December 24, 2023 are eligible for an extended return period ending January 31, 2024. <h3 id="no-sail-shop-last-catch-sale-and-fragrance-returns">No Sail Shop, Last Catch Sale and Fragrance Returns:&#xA0;</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items included in our Sail Shops and Last Catch Sale are final&#xA0;sale and no returns or exchanges are&#xA0;allowed. &#xA0;All Fragrance sales are final sale and are not available for return or exchange.<h3 id="exchanges">Exchanges:</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to exchange an item or are in need of a new size, please us the following link-&#xA0;<a data-sanitized-target="_blank" href="https://southerntidellc.loopreturns.com/#/">https://southerntidellc.loopreturns.com/#/</a>. You can shop with your credit to purchase a different item or new size.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Products you wish to exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Beginning on the day the exchange was initiated, item(s) you are exchanging must be in transit or received by our warehouse within 14 days. To expedite this process, you are required to provide your credit card details. A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified 14-day period will result in your credit card being charged for the full amount of the new item(s). The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock. A confirmation email with details and tracking information for the new item(s) will be sent upon completion of the exchange. The $1 hold on your credit card is a standard security measure and will be released once the exchange process is successfully completed. If you have any questions or concerns, please contact our Customer Support team at&#xA0;<a data-sanitized-target="_blank" href="tel:18558908334">(855) 980-8334</a>&#xA0;(MON - FRI 9 AM - 2 PM).<h3 id="defective-merchandise">Defective Merchandise:</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you received defective merchandise, please return the product back to us through our return portal at <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a><a data-mce-fragment="1" data-mce-href="https://southerntidellc.loopreturns.com/#/" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="https://southerntidellc.loopreturns.com/#/" href="https://southerntidellc.loopreturns.com/#/">https://southerntidellc.loopreturns.com/#/</a>. When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.<h3 id="returning-bed-and-bath-products">Returning Bed and Bath Products:</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You must contact our customer service team at (855) 890-8334 (MON - FRI 9 AM - 2 PM)&#xA0;or <a href="mailto:theskipjack@southerntide.com">theskipjack@southerntide.com</a> (8 AM - 5 PM) to return any home products. <h3 id="returning-in-store-purchases-online">Returning In-Store Purchases Online:</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You must contact our customer service team at <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>(855) 890-8334 (MON - FRI 9 AM - 2 PM)&#xA0;or <a href="mailto:theskipjack@southerntide.com">theskipjack@southerntide.com</a> (8 AM - 5 PM)&#xA0; to return an item purchased at our own retail store.<h3 id="returning-a-gift-within-30-days-of-original-ship-date">Returning a Gift within 30 Days of Original Ship Date:</h3><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Gift recipients who return an item within 30 days of the original purchase date will receive an e-gift certificate. Be sure to include the recipient&#x2019;s email address on the return form and original order number. If you do not have this information, please call Customer Service on <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a>(855) 890-8334.&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise. </div><div data-block="true" data-editor="68dp9" data-offset-key="6t041-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Return Policy

Oh no! We apologize you received defective merchandise from Southern Tide.

<div data-block="true" data-editor="15rjj" data-offset-key="52l2e-0-0"><img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-1a4d3ace-238c-4f87-8993-6120d34819a2.jpg" style="width: 679px;" class="fr-fic fr-dib">Oh no! We apologize that you received defective or damaged merchandise.Returning Clothing MerchandiseIf you received defective merchandise, please return the product back to us through our return portal at <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta"></a><a data-mce-fragment="1" data-mce-href="https://southerntidellc.loopreturns.com/#/" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="https://southerntidellc.loopreturns.com/#/" href="https://southerntidellc.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">https://southerntidellc.loopreturns.com/#/</a>. When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.Returning Bed and Bath Products<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; font-size: 1.8rem; line-height: 2.7rem; font-weight: 400; letter-spacing: normal; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return any bed and bath products.Returning Items Bought in a Store If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from Southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator to at&#xA0;<a href="https://southerntide.com/apps/store-locator">southerntide.com/apps/store-locator</a><a href="https://southerntide.com/apps/store-locator">.</a>For questions regarding your defective merchandise please&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our customer service team</a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">.</a></div><div data-block="true" data-editor="15rjj" data-offset-key="5pikf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Defective or Damaged Items

Southern Tide's exchange process functions like a return.

<div data-block="true" data-editor="4tj3g" data-offset-key="6bhd8-0-0" id="isPasted"><img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-d333b42e-ced7-4d94-955a-9cb1776c8431.jpg" style="width: 679px;" class="fr-fic fr-dib"><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to exchange an item or are in need of a new size, please us the following link-&#xA0;<a data-sanitized-target="_blank" href="https://southerntidellc.loopreturns.com/#/">https://southerntidellc.loopreturns.com/#/</a>. You can shop with your credit to purchase a different item or new size.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Products you wish to exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Beginning on the day the exchange was initiated, item(s) you are exchanging must be in transit or received by our warehouse within 14 days. To expedite this process, you are required to provide your credit card details. A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified 14-day period will result in your credit card being charged for the full amount of the new item(s). The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock. A confirmation email with details and tracking information for the new item(s) will be sent upon completion of the exchange. The $1 hold on your credit card is a standard security measure and will be released once the exchange process is successfully completed. If you have any questions or concerns, please contact our Customer Support team at <a data-sanitized-target="_blank" href="tel:18558908334">(855) 980-8334</a>.</div><div data-block="true" data-editor="4tj3g" data-offset-key="bg953-0-0"> </div><div data-block="true" data-editor="4tj3g" data-offset-key="e4mgj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Exchange

Return your Southern Tide gift without notifying the gift-giver!

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-ad07a8f9-4dd6-478c-b896-aa33fe85c9d6.jpg" style="width: 679px;" class="fr-fic fr-dib">We are happy that you have received a gift from Southern Tide! Please follow the process outlined below to return your gift without notifying the original purchaser.<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Gift recipients who return an item within 30 days of the original ship date will receive an e-gift certificate. Be sure to include the recipient&#x2019;s email address on the return form and original order number. If you do not have this information, please&#xA0;<a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><span id="isPasted" style="color: rgb(235, 107, 86); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact Customer Service.</a><div data-block="true" data-editor="i33v" data-offset-key="e6p2h-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e6p2h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">For a customer support representative to process the return of this gift, we ask that you please send us some information if possible:</div></div><div data-block="true" data-editor="i33v" data-offset-key="5s099-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5s099-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;"> </div></div><div data-block="true" data-editor="i33v" data-offset-key="6c67-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6c67-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">- Order&#xA0;Number</div></div><div data-block="true" data-editor="i33v" data-offset-key="b8hnh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b8hnh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">- Email of Person who gave the gift</div></div><div data-block="true" data-editor="i33v" data-offset-key="12nnd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="12nnd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">- Store/Website where gift was bought</div></div><div data-block="true" data-editor="i33v" data-offset-key="160v7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="160v7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">- Your mailing address for return label&#xA0;</div>- Email and First/ Last Name of person who will receive e-gift cardIf you are requesting to return a gift, we recommend&#xA0;<a href="https://southerntide.com/account/register" rel="noopener noreferrer" target="_blank">signing up for an account online</a>.&#xA0;This will ensure there are no delays in receiving your e-gift card. &#xA0;</div>Southern Tide cannot process gift returns from items purchased in store. Please contact the store the buyer originally purchased from for a gift exchange.&#xA0;<br style="box-sizing: border-box; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Gift Returns

Holiday orders are eligible for an extended return policy.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-8f4130a7-2d4d-4805-a3a6-08fade457c82.jpg" style="width: 698px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have extended our return policy for the holiday season starting on October 15, 2025. All orders placed between October 15<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">, 2025 and December 24, 2025 are eligible for an extended return period ending January 31, 2026.&#xA0;<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;Please be sure to provide the gift recipient with either the order number or email address of the gift-giver, so that they are easily able to return the item for credit if they so desire.&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Sail Shop items, Last Catch Sale items, and Fragrances are not eligible for returns or exchanges. &#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have any further questions please contact the&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Southern Tide Customer Support Team!</a>

Holiday Returns 2024 - 2025

Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Our offices will be closed on Independence Day.

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Our offices will be closed on Independence Day.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!