ExchangeUpdated 4 months ago

Exchanges

If you would like to exchange an item or are in need of a new size, please us the following link- https://southerntidellc.loopreturns.com/#/. You can shop with your credit to purchase a different item or new size.

Products you wish to exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Beginning on the day the exchange was initiated, item(s) you are exchanging must be in transit or received by our warehouse within 14 days. To expedite this process, you are required to provide your credit card details. A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified 14-day period will result in your credit card being charged for the full amount of the new item(s). The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock. A confirmation email with details and tracking information for the new item(s) will be sent upon completion of the exchange. The $1 hold on your credit card is a standard security measure and will be released once the exchange process is successfully completed. If you have any questions or concerns, please contact our Customer Support team at (855) 980-8334.