Defective or Damaged ItemsUpdated 8 months ago

Oh no! We apologize that you received defective or damaged merchandise.

Returning Clothing Merchandise

If you received defective merchandise, please return the product back to us through our return portal at https://southerntidellc.loopreturns.com/#/. When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

Returning Bed and Bath Products

You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return any bed and bath products.

Returning Items Bought in a Store

If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from Southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator to at southerntide.com/apps/store-locator.

For questions regarding your defective merchandise please contact our customer service team.