Use Shop Pay for express checkout at Southern Tide!

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-5bd3f4ba-86ab-462a-9a4a-8e00a6faabd1.jpg" style="width: 679px;" class="fr-fic fr-dib">Shop Pay is a secure and convenient payment solution provided by Shopify, designed to streamline the checkout process for online shoppers. It allows customers to save their payment, shipping, and billing information, enabling faster and more efficient purchases online. When using Shop Pay, customers can complete their transactions with just a few clicks, as their information is auto-filled, reducing the time and effort typically required during the checkout process.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customers can save up to five shipping addresses and up to five credit cards with Shop Pay. Their mobile phone number is used for SMS verification of your account.&#xA0;Additionally, Shop Pay Installments (SPI) offer flexible payment options, enabling customers to split their purchase into manageable installments. SPI includes bi-weekly payments over four interest-free installments or monthly payments across three, six, or twelve months with interest.&#xA0;<ul id="isPasted"><li style="font-family: Inter; color: rgb(61, 142, 185); font-size: 16px;">For orders greater than $50 USD and less than $1,000 USD, customers can split their purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and their credit score isn&apos;t affected.</li><li style="font-family: Inter; color: rgb(61, 142, 185); font-size: 16px;">For orders greater than $150 USD and less than $20,000 USD, customers can split their purchase into monthly installment payments. While there are no late fees for monthly installment payments, their order is subject to interest fees. Their credit score isn&apos;t affected when they apply, but it can change if they don&apos;t make their payments on time.</li></ul>Some limitations to using SPI apply:&#xA0;<ul id="isPasted"><li style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px;">Customers can&apos;t pay for an order if the order includes currency in any form other than credit or debit cards, including virtual and digital currency, and gift cards.</li><li style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px;">Customers can&apos;t pay for a Shop Pay Installments order using a Capital One card, prepaid debit cards, or prepaid credit cards.&#xA0;</li></ul>For returns or exchanges made using Shop Pay Installments, customers should contact Southern Tide Customer Support. Our representatives will help customers process the return or exchange according to our policy, and the installment payments will be adjusted accordingly. If the refund amount is less than the remaining balance on the installment plan, the customer will need to continue making payments until the balance is settled. If the refund exceeds the remaining balance, the excess amount will be refunded to the customer&apos;s original payment method. Shop Pay ensures a secure and convenient shopping experience with flexible payment options to suit various customer needs.<p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">View the&#xA0;<a href="https://help.shop.app/hc/en-us" rel="noopener noreferrer" target="_blank">Shop Pay website</a>&#xA0;to learn more about using Shop Pay.<p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shop Pay is powered by Affirm. To learn more about Affirm and Shop Pay, visit the&#xA0;<a href="https://shoppay.affirm.com/help/s/" rel="noopener noreferrer" target="_blank">Affirm Help Center</a><a href="https://shoppay.affirm.com/help/s/" rel="noopener noreferrer" target="_blank">.</a><p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Contact our&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Customer Support Department</a>&#xA0;if you have any questions.&#xA0;

Shop Pay Express Checkout & Shop Pay Installments

Afterpay allows you to shop now and pay later.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-6d45bf4a-ee27-4f0c-9c12-b4baf6126d04.jpg" style="width: 679px;" class="fr-fic fr-dib">Southern Tide offers Afterpay at checkout to break up your payment into installments.&#xA0;<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.&#xA0;<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Montserrat, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 2;">At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically take the money from your debit or credit card on your payment due dates.Please visit the&#xA0;<a href="https://help.afterpay.com/hc/en-us" target="_blank" rel="noopener noreferrer"></a><a href="https://help.afterpay.com/hc/en-us" rel="noopener noreferrer" target="_blank">Afterpay Help Center</a>&#xA0;if you have any questions about your account.&#xA0;If you have any questions about your Southern Tide order, please&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our Customer Service Department.</a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"></a>

Afterpay - Payment Installments

With PayPal Express Checkout, you can complete transactions in just a few steps.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-e8ffbf8d-7162-4c70-90e3-9445ab22af57.jpg" style="width: 679px;" class="fr-fic fr-dib">Southern Tide offers express checkout options! The Paypal express checkout is found at the top of the checkout screen from your cart.How does it work?<br style="box-sizing: inherit; color: rgb(44, 46, 47); font-family: PayPalSansBig-Regular, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">With PayPal Checkout, you can complete transactions in just a few steps, using your shipping and billing information already stored securely at PayPal. Customers must have a PayPal account to complete a payment.&#xA0;Visit the&#xA0;<a href="https://www.paypal.com/mu/smarthelp/home" target="_blank" rel="noopener noreferrer"></a><a href="https://www.paypal.com/mu/smarthelp/home" rel="noopener noreferrer" target="_blank">Paypal Help Center</a>&#xA0;for questions about your Paypal account.Contact the <a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Southern Tide Customer Support Team</a> with any questions about your order.

PayPal - Express Checkout

Southern Tide cannot process multiple forms of payments on an order.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-3d09f645-2e1a-4fb9-9749-9906f74315ff.jpg" style="width: 679px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Trying to apply more than one payment form at checkout?<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">At this time, our website is unable to accept multiple credit cards for one transaction. This includes Prepaid Visa Cards and Visa Gift Cards.&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span id="isPasted" style="font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Additionally, If your Prepaid Visa Card does&#xA0;not&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">have enough balance to cover the order total, it will be treated as a true credit card with insufficient funds. For Visa Prepaid Cards that have less than the order total amount, the transaction will be declined.

Multiple Forms of Payment and Visa Prepaid Cards

Southern Tide is happy to clarify the multiple charges on your credit card.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-d22f2a4c-2511-4a57-8afa-f458c9866c56.jpg" style="width: 679px;" class="fr-fic fr-dib">Fear Naut! Southern Tide is happy to clarify the multiple charges on your credit card. Below are some common reasons you would have multiple charges on your bank statement.Credit Card Authorization Normally, it takes the bank 1-4 days to remove the authorization from the account. Common reasons this happens are Incorrect CVV, Incorrect Postal Code/Zip Codes or Bank Fraud Filter.<div data-block="true" data-editor="1o5u3" data-offset-key="ec7ab-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ec7ab-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">The transaction is attempted when the information is submitted, and gets put in as an authorization regardless if the information was correct. When it goes to process the charge, it will see there was no successful transaction, and those funds will be available again and the authorization will reverse. To clarify, the charge did not actually withdraw any funds, what you are seeing on your statement is the intent to withdraw funds.</div> Order Adjustments</div><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your order was adjusted for any reason, you will see a separate transaction for the refunded amount.<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are still unsure about multiple charges on your credit card, please give Customer Service a call toll-free at 1-855-890-8334 or&#xA0;<a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">email us.</a>

Multiple Charges on Credit Card

Did you experience a billing error at checkout?

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-72b3c684-1e81-4b2c-953f-faac41bf6687.jpg" style="width: 679px;" class="fr-fic fr-dib">Did you experience an error at checkout? Sometimes, customers will receive an error message related to their billing information. This will trigger what is called a credit card hold authorization.<div data-block="true" data-editor="9frte" data-offset-key="eks7e-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eks7e-0-0" style="line-height: 2;">If you see a pending charge on your account and no order confirmation, it is an authorization. Normally, it takes the bank 1-4 days to remove the authorization from the account. Common reasons this happens are Incorrect CVV, Incorrect Postal Code/Zip Codes or&#xA0;Bank fraud filter.</div></div><div data-block="true" data-editor="9frte" data-offset-key="dl3ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dl3ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;"> </div></div><div data-block="true" data-editor="9frte" data-offset-key="5as2e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5as2e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">The transaction is attempted when the information is submitted, and gets put in as an authorization regardless if the information was correct. When it goes to process the charge, it will see there was no successful transaction, and those funds will be available again and the authorization will reverse. I want to make clear that the charge did not actually withdraw any funds, what you are seeing on your statement is the intent to withdraw funds.</div></div>

Payment Pending, but No Order Confirmation

Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Our offices will be closed on Independence Day.

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8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Our offices will be closed on Independence Day.

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Mon - Fri: 9:00 AM - 2:00 PM EST

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