Afterpay allows you to shop now and pay later.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-6d45bf4a-ee27-4f0c-9c12-b4baf6126d04.jpg" style="width: 679px;" class="fr-fic fr-dib">Southern Tide offers Afterpay at checkout to break up your payment into installments.&#xA0;<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.&#xA0;<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Montserrat, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 2;">At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically take the money from your debit or credit card on your payment due dates.Please visit the&#xA0;<a href="https://help.afterpay.com/hc/en-us" target="_blank" rel="noopener noreferrer"></a><a href="https://help.afterpay.com/hc/en-us" rel="noopener noreferrer" target="_blank">Afterpay Help Center</a>&#xA0;if you have any questions about your account.&#xA0;If you have any questions about your Southern Tide order, please&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our Customer Service Department.</a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"></a>

Afterpay - Payment Installments

Southern Tide cannot process multiple forms of payments on an order.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-3d09f645-2e1a-4fb9-9749-9906f74315ff.jpg" style="width: 679px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Trying to apply more than one payment form at checkout?<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">At this time, our website is unable to accept multiple credit cards for one transaction. This includes Prepaid Visa Cards and Visa Gift Cards.&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span id="isPasted" style="font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Additionally, If your Prepaid Visa Card does&#xA0;not&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">have enough balance to cover the order total, it will be treated as a true credit card with insufficient funds. For Visa Prepaid Cards that have less than the order total amount, the transaction will be declined.

Multiple Forms of Payment and Visa Prepaid Cards

Southern Tide is happy to clarify the multiple charges on your credit card.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-d22f2a4c-2511-4a57-8afa-f458c9866c56.jpg" style="width: 679px;" class="fr-fic fr-dib">Fear Naut! Southern Tide is happy to clarify the multiple charges on your credit card. Below are some common reasons you would have multiple charges on your bank statement.Credit Card Authorization Normally, it takes the bank 1-4 days to remove the authorization from the account. Common reasons this happens are Incorrect CVV, Incorrect Postal Code/Zip Codes or Bank Fraud Filter.<div data-block="true" data-editor="1o5u3" data-offset-key="ec7ab-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ec7ab-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">The transaction is attempted when the information is submitted, and gets put in as an authorization regardless if the information was correct. When it goes to process the charge, it will see there was no successful transaction, and those funds will be available again and the authorization will reverse. To clarify, the charge did not actually withdraw any funds, what you are seeing on your statement is the intent to withdraw funds.</div> Order Adjustments</div><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your order was adjusted for any reason, you will see a separate transaction for the refunded amount.<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are still unsure about multiple charges on your credit card, please give Customer Service a call toll-free at 1-855-890-8334 or&#xA0;<a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">email us.</a>

Multiple Charges on Credit Card

With PayPal Express Checkout, you can complete transactions in just a few steps.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-e8ffbf8d-7162-4c70-90e3-9445ab22af57.jpg" style="width: 679px;" class="fr-fic fr-dib">Southern Tide offers express checkout options! The Paypal express checkout is found at the top of the checkout screen from your cart.How does it work?<br style="box-sizing: inherit; color: rgb(44, 46, 47); font-family: PayPalSansBig-Regular, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">With PayPal Checkout, you can complete transactions in just a few steps, using your shipping and billing information already stored securely at PayPal. Customers must have a PayPal account to complete a payment.&#xA0;Visit the&#xA0;<a href="https://www.paypal.com/mu/smarthelp/home" target="_blank" rel="noopener noreferrer"></a><a href="https://www.paypal.com/mu/smarthelp/home" rel="noopener noreferrer" target="_blank">Paypal Help Center</a>&#xA0;for questions about your Paypal account.Contact the <a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Southern Tide Customer Support Team</a> with any questions about your order.

PayPal - Express Checkout

Did you experience a billing error at checkout?

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-72b3c684-1e81-4b2c-953f-faac41bf6687.jpg" style="width: 679px;" class="fr-fic fr-dib">Did you experience an error at checkout? Sometimes, customers will receive an error message related to their billing information. This will trigger what is called a credit card hold authorization.<div data-block="true" data-editor="9frte" data-offset-key="eks7e-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eks7e-0-0" style="line-height: 2;">If you see a pending charge on your account and no order confirmation, it is an authorization. Normally, it takes the bank 1-4 days to remove the authorization from the account. Common reasons this happens are Incorrect CVV, Incorrect Postal Code/Zip Codes or&#xA0;Bank fraud filter.</div></div><div data-block="true" data-editor="9frte" data-offset-key="dl3ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dl3ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;"> </div></div><div data-block="true" data-editor="9frte" data-offset-key="5as2e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5as2e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">The transaction is attempted when the information is submitted, and gets put in as an authorization regardless if the information was correct. When it goes to process the charge, it will see there was no successful transaction, and those funds will be available again and the authorization will reverse. I want to make clear that the charge did not actually withdraw any funds, what you are seeing on your statement is the intent to withdraw funds.</div></div>

Payment Pending, but No Order Confirmation

Use Shop Pay for express checkout at Southern Tide!

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-5bd3f4ba-86ab-462a-9a4a-8e00a6faabd1.jpg" style="width: 679px;" class="fr-fic fr-dib"><p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Southern Tide offers express checkout options! Shop Pay is one of those options to make checkout quick and easy. Shop Pay is available at the top of the checkout screen when you go to pay for your cart.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The following info is saved and securely encrypted for your future purchases:<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 1.25em; line-height: 1.5; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 8px; font-family: Inter; font-size: 16px; line-height: 2; color: rgb(61, 142, 185);">email</li><li style="box-sizing: border-box; margin-bottom: 8px; font-family: Inter; font-size: 16px; line-height: 2; color: rgb(61, 142, 185);">shipping address</li><li style="box-sizing: border-box; margin-bottom: 8px; font-family: Inter; font-size: 16px; line-height: 2; color: rgb(61, 142, 185);">billing address</li><li style="box-sizing: border-box; margin-bottom: 8px; font-family: Inter; font-size: 16px; line-height: 2; color: rgb(61, 142, 185);">credit card details</li><li style="box-sizing: border-box; margin-bottom: 8px; font-family: Inter; font-size: 16px; line-height: 2; color: rgb(61, 142, 185);">mobile phone number</li></ul><p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can save up to five shipping addresses and up to five credit cards with Shop Pay. Your mobile phone number is used for SMS verification of your account. View the&#xA0;<a href="https://help.shop.app/hc/en-us" target="_blank" rel="noopener noreferrer"></a><a href="https://help.shop.app/hc/en-us" rel="noopener noreferrer" target="_blank">Shop Pay website</a>&#xA0;to learn more about this express checkout method.<p style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px; line-height: 2; font-size: 16px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Contact our&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Customer Support Department</a>&#xA0;if you have any questions about your order.

Shop Pay - Express Checkout

Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!

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