Orders are shipped depending on the shipping method selected during checkout.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-66a77fca-cf2c-4204-af03-68e1d757b87b.jpg" style="width: 679px;" class="fr-fic fr-dib">Southern Tide is working quickly to fulfill your order!<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">When your transaction is completed in the checkout process, your order immediately begins to process.&#xA0;Orders are shipped on business days (Monday - Friday) only, excluding U.S. Federal Holidays. No deliveries will be made on Sunday and no expedited deliveries will be made on Saturday.Please note: Your items may be sent in multiple shipments&#xA0;FedEx delivery times vary based on your selected shipping rate. Please view&#xA0;<a href="https://southerntide.com/pages/shipping" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.com/pages/shipping" rel="noopener noreferrer" target="_blank">Southern Tide&apos;s Shipping Guide.</a>In an effort to ship your order in a timely manner the ability to cancel or modify an order is not always available. If you have changes or would like to cancel your order, please contact Customer Care at 855-890-8334 (MON - FRI 9AM - 2 PM EST) or at&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">theskipjack@southerntide.com</a>&#xA0;(MON - FRI 8 AM - 5 PM EST) within 30 min of placing your order and we will do our best to accommodate your request.

Shipping and Delivery Time Frame

Southern Tide offers FedEx Standard Overnight and FedEx 2-Day services.

Expedited Shipping

At this time Southern Tide does not ship orders internationally nor to Canada.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-b1af251b-4caa-4d03-9912-201f5f76256e.jpg" style="width: 679px;" class="fr-fic fr-dib"><div data-block="true" data-editor="bbjvh" data-offset-key="btlnb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="btlnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;">Ahoy from overseas! We are glad you found us. Unfortunately, Southern Tide does not ship internationally nor to Canada at the moment, but you can shop our brand on&#xA0;<a href="http://dillards.com" target="_blank" rel="noopener noreferrer"></a><a href="http://dillards.com" target="_blank" rel="noopener noreferrer"></a><a href="https://www.dillards.com/brand/Southern+Tide" rel="noopener noreferrer" target="_blank">Dillards.com</a>&#xA0;- they ship internationally!</div></div><div data-block="true" data-editor="bbjvh" data-offset-key="ffs5s-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

International and Canadian Shipping

Can't find your package? Southern Tide can help!

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-760800dc-3d50-416f-b8a1-34f8aa08a340.jpg" style="width: 679px;" class="fr-fic fr-dib">CAN&apos;T FIND YOUR PACKAGE?Totally normal. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. If you don&apos;t find it there, sometimes carriers occasionally mark packages &quot;Delivered&quot; before they&apos;re dropped off. Give it a couple of hours and then contact the delivery service.&#xA0;If you still can&apos;t find your package...&#xA0;Oh no! We are sorry to hear your package was lost by FedEx.Southern Tide&apos;s Customer Service department is happy to help with lost packages. Please&#xA0;<a href="https://southern-tide-customer-support-center.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;with your order number and shipping address, and we are happy to set up a lost package claim with FedEx on your behalf.<div data-block="true" data-editor="22nqu" data-offset-key="53ef3-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div data-block="true" data-editor="22nqu" data-offset-key="a4cgm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Lost Package

Southern Tide only delivers to one shipping address per each order you make.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-a772bf90-be0b-48c6-b558-01fdae5ea4e3.jpg" style="width: 679px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Are you looking to send clothing and home goods to different addresses?&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">At this time, Southern Tide can only process an order with one shipping address. If you need to send items to multiple addresses, you will need to create a separate order for each address.&#xA0;

Multiple Addresses

Southern Tide does not currently deliver to PO boxes.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-8f5a0a33-8ccb-4f68-af81-aecd00d0277e.jpg" style="width: 679px;" class="fr-fic fr-dib">Do you want to send a package to a P.O. box using FedEx?&#xA0;Southern Tide does not recommend using a P.O. box with FedEx delivery because there is a large chance the package will be rerouted to your last known physical address.If you do not have a physical address and need to send your package to a P.O. box, select the shipping option: <span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">FedEx Ground Economy (formerly SmartPost).Review the&#xA0;<a href="https://southerntide.com/pages/shipping" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.com/pages/shipping" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.com/pages/shipping" rel="noopener noreferrer" target="_blank">Southern Tide Shipping Guide.</a><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%; vertical-align: middle;"><div style="text-align: center;"><span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; float: none; display: inline !important;">FedEx Ground Economy (formerly SmartPost)<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;</div></td><td style="width: 33.3333%; vertical-align: middle;"><div style="text-align: center;"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Must select for PO Box Delivery. 2-7 days for PO Box, Residential and Business addresses.</div> <p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; font-size: 18px; line-height: 2.7rem; font-weight: 400; letter-spacing: normal; outline: none; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">25+ Days for APO/FPO/DPO (exempt from complimentary shipping.)<p style="box-sizing: border-box; margin: 0px 0px 25px; font-size: 18px; line-height: 2.7rem; font-weight: 400; letter-spacing: normal; outline: none; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Deliveries are made Monday through Saturday.</td><td style="width: 33.3333%; vertical-align: middle;"><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; font-size: 18px; line-height: 2.7rem; font-weight: 400; letter-spacing: normal; outline: none; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FREE for orders $100 or more&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; font-size: 18px; line-height: 2.7rem; font-weight: 400; letter-spacing: normal; outline: none; color: rgb(49, 49, 51); font-family: &quot;Gotham Narrow Book&quot;, helvetica, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">$9.50 for orders $99.99 or less </td></tr></tbody></table>

P.O. Boxes

Once your order has shipped from Southern Tide, you will receive an email with tracking information.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-ae1ac70b-d193-42ab-be8b-df9941f4b931.jpg" style="width: 679px;" class="fr-fic fr-dib">Looking for your tracking number? We can&apos;t wait for you to receive your merchandise!<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has shipped you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add Southern Tide to your &#x201C;Safe&#x201D; list. You may also check the status of your order at any time by&#xA0;<span id="isPasted" style="color: rgb(235, 107, 86); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">signing into your account</a>, <span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">visiting the &quot;Orders&quot; page, and selecting &quot;Track Shipment&quot;.CAN&apos;T FIND YOUR PACKAGE? (View our&#xA0;<a href="https://southerntide.gorgias.help/en-US/lost-package-118001" rel="noopener noreferrer" target="_blank">FAQ on Lost Packages</a>).Totally normal. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. If you don&apos;t find it there, sometimes carriers occasionally mark packages &quot;Delivered&quot; before they&apos;re dropped off. Give it a couple of hours and then contact the delivery service.&#xA0;If you still can&apos;t find your package&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our Customer Service Team.</a><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;

Tracking Orders

Learn more about how shipping and deliveries work on the weekends when shopping with Southern Tide.

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-eab6b5a7-03f4-4ef4-8f37-a4a3cb698ee1.jpg" style="width: 679px;" class="fr-fic fr-dib">Our warehouse takes a well-earned break from processing orders on the weekends!<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your order is placed on Friday after 12:00 PM ET through Sunday, it will be shipped out the following week. Southern Tide does NOT process and ship orders on the weekend.&#xA0;<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">However, if your order is already en route and you have received tracking, FedEx will deliver the order on Saturday and/or Sunday depending on which shipping method you have selected. Please review the <a href="https://southerntide.com/pages/shipping" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.com/pages/shipping" rel="noopener noreferrer" target="_blank">Southern Tide Shipping Guide</a><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> for more information about weekend deliveries from FedEx.

Weekend Delivery

Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Our offices will be closed on Independence Day.

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Our offices will be closed on Independence Day.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!

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