Southern Tide Customer Support Center logo
Southern Tide Customer Support Center logo

All articles

Tracking OrdersUpdated 2 years ago

Looking for your tracking number? We can't wait for you to receive your merchandise!

Once your order has shipped you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add Southern Tide to your “Safe” list. You may also check the status of your order at any time by signing into your account. You can also opt into text message updates from the order confirmation screen.

CAN'T FIND YOUR PACKAGE? (View our FAQ on Lost Packages).

Totally normal. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. If you don't find it there, sometimes carriers occasionally mark packages "Delivered" before they're dropped off. Give it a couple of hours and then contact the delivery service. 

If you still can't find your package contact our Customer Service Team.

 

Was this article helpful?
Yes
No