Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!

Southern Tide 

Blog 

News & Press 

Shop

Returns

Rewards

Southern Tide Customer Support Center

<p><img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-b1af251b-4caa-4d03-9912-201f5f76256e.jpg" style="width: 679px;" class="fr-fic fr-dib"></p><div data-block="true" data-editor="bbjvh" data-offset-key="btlnb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="btlnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 2;"><span data-offset-key="btlnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; color: rgb(61, 142, 185);">Ahoy from overseas! We are glad you found us.<br><br>Unfortunately, Southern Tide does not ship internationally nor to Canada at the moment, but you can shop our brand on&#xA0;</span></span><a href="http://dillards.com" target="_blank" rel="noopener noreferrer"></a><span data-offset-key="btlnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="http://dillards.com" target="_blank" rel="noopener noreferrer"></a><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; color: rgb(235, 107, 86);"><a href="https://www.dillards.com/brand/Southern+Tide" rel="noopener noreferrer" target="_blank">Dillards.com</a></span></span><span data-offset-key="btlnb-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; color: rgb(61, 142, 185);">&#xA0;- they ship internationally!</span></span></div></div><div data-block="true" data-editor="bbjvh" data-offset-key="ffs5s-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

At this time Southern Tide does not ship orders internationally nor to Canada.

International and Canadian Shipping

Shipping and Delivery

Contact Form

Ambassador Program

Charitable Donations

Current Employment Opportunities

Request a Catalog

Sticker Requests

Store Locator

General Questions

Cancel or Change an Order

Change Shipping Address

Order Confirmation

Viewing Your Order History

Unexpected Refund - Out of Stock items

Orders

Shipping and Delivery Time Frame

Expedited Shipping

Lost Package

Multiple Addresses

P.O. Boxes

Tracking Orders

Weekend Delivery

Check Status of Return

Return Policy

Defective or Damaged Items

Exchange

Gift Returns

Holiday Returns 2023 - 2024

Returns and Exchanges

Forgot to Apply Discount

Welcome Discount

Paying for an Invoice

First Responders Discount

Health Care Providers Discount

Military Discount

Teacher Discount

ID.me Troubleshoot Guide

Special Discount Programs

Afterpay - Payment Installments

Multiple Forms of Payment and Visa Prepaid Cards

Multiple Charges on Credit Card

PayPal - Express Checkout

Payment Pending, but No Order Confirmation

Shop Pay - Express Checkout

Payments

Check Your eGift Card Balance

How to Use a eGift Card at Checkout

Purchasing an eGift Card

Where to Shop with an eGift Card

Giftcards

Payment and Discounts

Add College Team

Kids' Size Guide

Men's Size Guide

Sustainability

Women's Size Guide

Products and Design

Apply to be a Southern Tide Retailer

Corporate Orders

Custom Embroidery

Retailers, Corporate Orders, and Custom Embroidery

Apply Points from Previous Purchases

Birthday Reward

Combine Points on Multiple Accounts

Earning Points

Level Up to the Next Tier

Points Expiration

Products that Do Not Count Towards Points

Perks of the Loyalty Program

Register for the Loyalty Program

Terms and Conditions

ST Rewards: The Southern Tide Loyalty Program

International and Canadian ShippingUpdated 2 years ago