Southern Tide is working quickly to fulfill your order!

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-50dfeecc-ce6e-4d81-9a60-bc4b5d5aaf51.jpg" style="width: 679px;" class="fr-fic fr-dib"><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Southern Tide is working quickly to fulfill your order!In an effort to ship your order in a timely manner the ability to cancel an order is not always available. While we cannot directly edit an order once it has been placed, if you would like to cancel your order, please contact Customer Care at 855-890-8334 (9 AM - 2 PM EST) or at&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">theskipjack@southerntide.com</a>&#xA0;(8 AM - 5 PM EST) and we will do our best to accommodate your request.<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Use our&#xA0;<a href="https://southerntide.com/pages/free-returns" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.com/pages/free-returns" rel="noopener noreferrer" target="_blank">FREE AND EASY return process</a><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to send back any unwanted merchandise.

Cancel or Change an Order

Make a mistake on your shipping address when placing an order?

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-c0027e5f-aa5a-4b9c-9f20-52acbaa6fc6e.jpg" style="width: 679px;" class="fr-fic fr-dib">Make a mistake on your shipping address when placing an order? We&apos;re more than happy to help!Please&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact the Southern Tide Customer Support Team</a>&#xA0;with the correct shipping address and order number and we will reach out to our distribution center to attempt to update your shipping address before it is processed fully. Our warehouse is working quickly to fulfill your order, and it is not 100% guaranteed our team will be able to change the address.If Southern Tide is unable to change the shipping address with our warehouse, our next step is to contact FedEx directly.&#xA0;

Change Shipping Address

Looking for your order confirmation? Remember to check your spam folder and account history!

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-126ee891-fc72-481a-80d6-9c50b4e22cf4.jpg" style="width: 679px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Looking for your order confirmation? Fear Naut!<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has been placed you should receive an order confirmation by email. This email may end up in your Spam Folder, so be sure to add Southern Tide to your &#x201C;Safe&#x201D; list.<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your order history can be viewed anytime by logging into your&#xA0;<a href="https://southerntide.com/account/register" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.com/account/register" rel="noopener noreferrer" target="_blank">Southern Tide account</a><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you still have not received your order confirmation contact our Customer Service Team.

Order Confirmation

Your order history can be viewed anytime by logging into your Southern Tide account.

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-cdcc5fa0-df4b-4403-8f1f-5a100e68275f.jpg" style="width: 679px;" class="fr-fic fr-dib">Are you looking for your order history? We can help you find that!<span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your order history can be viewed anytime by logging into your&#xA0;<a href="https://southerntide.com/account/register" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(235, 107, 86); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://southerntide.com/account/register" rel="noopener noreferrer" target="_blank">Southern Tide account</a><span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. Please note: if you have placed orders using multiple email addresses, your order history will be underneath the account email you made the purchase with.<span style="color: rgb(61, 142, 185); font-family: Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/Capture-50ba75c5-8a19-45bd-a5c2-319577d371a4.JPG" style="width: 679px;" class="fr-fic fr-dib">

Viewing Your Order History

What happened if you received a refund that you did not expect?

<img src="https://attachments.gorgias.help/uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-5d07d7e7-aafd-4715-a98a-7bc3df4a671d.jpg" style="width: 679px;" class="fr-fic fr-dib">What happened if you received a refund on a Southern Tide order that you did not expect? This is likely due to an item being out of stock when we went to fulfill your order. Due to high demand during Last Catch and for final sale items, this may occur.You should receive a refund notification listing the item that was refunded along with the message below from our&#xA0;<a href="https://southerntide.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://southerntide.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>&#xA0;detailing the reason for the refund.<span data-offset-key="b7vfs-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&quot;We do not like delivering bad news, but we have realized that the style&#xA0;<span data-offset-key="b7vfs-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">you ordered is unavailable to ship. We have gone ahead and issued a refund for that item due to it being out of stock. You should see the refund credited back to your original form of payment within the next few days.&quot;

Unexpected Refund - Out of Stock items

Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Our offices will be closed on Independence Day.

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Our offices will be closed on Independence Day.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!

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