Chat with our Customer Service Team during our business hours listed below.

We are available on our live chat Monday-Friday to help with any of your needs, or questions. We look forward to speaking with you. 

Chat hours 
8:00 am - 5:00 pm Weekdays

Give our Customer Service Team a call with any questions, concerns, or comments that you would like to share.

Hours:
Mon - Fri: 9:00 AM - 2:00 PM EST

Give us a call!

Southern Tide 

Blog 

News & Press 

Shop

Returns

Rewards

Southern Tide Customer Support Center

<img src="https://uploads.gorgias.io/0l9dY2VjnV2rZkLp/SouthernTide_Logo_Stacked_Pantone-01-d14a30be-da6e-4a38-a2ea-4196b3c98c9d.jpg" style="width: 679px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Thanks for being a fan of Southern Tide!<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For customers with an existing account, purchases made before&#xA0;<span id="isPasted" style="color: rgb(235, 107, 86); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">August 16th 2021<span style="color: rgb(61, 142, 185); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;will not be added to your rewards program points. Additionally, any purchases prior to creating a ST Rewards account will not be eligible.

Purchases prior to August 16th 2021 and to you joining the loyalty program are not eligible for points.

Apply Points from Previous Purchases

ST Rewards: The Southern Tide Loyalty Program

Contact Form

Ambassador Program

Charitable Donations

Current Employment Opportunities

Request a Catalog

Sticker Requests

Store Locator

General Questions

Cancel or Change an Order

Change Shipping Address

Order Confirmation

Viewing Your Order History

Unexpected Refund - Out of Stock items

Orders

Shipping and Delivery Time Frame

Expedited Shipping

International and Canadian Shipping

Lost Package

Multiple Addresses

P.O. Boxes

Tracking Orders

Weekend Delivery

Shipping and Delivery

Check Status of Return

Return Policy

Defective or Damaged Items

Exchange

Gift Returns

Holiday Returns 2024 - 2025

Returns and Exchanges

Forgot to Apply Discount

Welcome Discount

Paying for an Invoice

First Responders Discount

Health Care Providers Discount

Military Discount

Teacher Discount

ID.me Troubleshoot Guide

Special Discount Programs

Shop Pay Express Checkout & Shop Pay Installments

Afterpay - Payment Installments

PayPal - Express Checkout

Multiple Forms of Payment and Visa Prepaid Cards

Multiple Charges on Credit Card

Payment Pending, but No Order Confirmation

Payments

Check Your eGift Card Balance

How to Use a eGift Card at Checkout

Purchasing an eGift Card

Where to Shop with an eGift Card

Giftcards

Payment and Discounts

Add College Team

Kids' Size Guide

Men's Size Guide

Sustainability

Women's Size Guide

Products and Design

Apply to be a Southern Tide Retailer

Corporate Orders

Custom Embroidery

Retailers, Corporate Orders, and Custom Embroidery

Birthday Reward

Combine Points on Multiple Accounts

Earning Points

Level Up to the Next Tier

Points Expiration

Products that Do Not Count Towards Points

Perks of the Loyalty Program

Register for the Loyalty Program

Terms and Conditions

Apply Points from Previous PurchasesUpdated 3 years ago